What methods of payment do you accept?
We accept all major credit and debit cards. We also have the option of Cash On Delivery. Please note, we can only accept one form of payment per order.
Will I be charged taxes?
Our price is inclusive of all taxes.
Why am I charged before my order has shipped?
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.
What is the status of my order?
To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
How do I cancel my order?
If you would like to remove items from your order, email us at contact@kiaana.com within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Friday, 10:00am – 6:00pm IST. If you are unable to contact our team in time, you can initiate a return once you receive your order.
Do you gift wrap?
All of our Bedding comes beautifully packaged in a reusable, self-care bag because we think of our product as a gift, whether it’s for you or for a loved one.
